On the Ethics of Contracting

For the past couple of months I have been doing contract work for a variety of local companies. When someone takes you on as a contractor, they have certain expectations about what you bring to the table. In particular, clients have an expectation that you bring particular expertise to the company and can help them solve a particular problem more quickly then they could do on their own with their given resources. This means you are, as a contractor, particularly well suited for startups, short-term projects, acquisitions and mergers. In many circumstances, you are brought in as a domain expert and simply asked to do the "best" thing for that company while still solving their problem. There are no or very few technology requirements. Herein lies a problem of ethics. If you determine that the best solution is a technology that you have very little or no experience with, do you have a responsibility to inform the company of that fact and should you charge them for the time it takes you to get up to speed? First, I'm not sure how you can recommend a technology if you have zero experience with it. Yet, I've seen it happen. If you have no experience, how do you know that the solution will meet their expectations? I don't care how much you've read about something, experience matters. Assuming that you take some time to work with the technology and then make a recommendation, you have a responsibility to let the company know what your experience level with the technology is. This mitigates risk, and allows the company to make an educated decision on how to move forward. Also ask yourself the question, "How much is this recommendation based on my own personal desire to become an expert on the technology?" If it plays a large part, do the right thing and at least reconsider the recommendation. If you genuinely selected the technology because it is the best fit, read on. If you make a recommendation to use a technology that you have very little experience with, should you charge the company for your learning time? Assuming you let them know that you aren't an expert, and they still want you to handle the development, I still don't believe you should charge for learning time. The only time I believe that is appropriate is when the technology is specified and you aren't an expert. It shouldn't happen, but it does. So, what do you think? Do contractors have an ethical (and perhaps legal) responsibility to disclose their level of expertise with a given technology and should they charge for the time they spend learning? Until now, I have felt alone in the thought camp of responsible disclosure and appropriate billing. What do other contractors out there do?

1 comment:

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